For iOS users, after you press and hold the Wi-Fi button for 3-5 seconds until it beeps and starts flashing,  go into your settings and look for your unit’s network: “WINIX SMART ******”  (For the C545, there will be a string of numbers and letters right after).

If you can not find the Winix Smart signal please make sure you are pressing the Wi-Fi button until you hear a beep and the unit light starts flashing.

During difficulties connecting to Wi-Fi on Android, go to “Advanced Network” and disable the “Smart Network Switch” or “Switch to Mobile Data” before you try connecting your product again (once connected, you may re-enable this function).

Make sure to disable any VPN networks before connecting your unit.

Make sure you are following the requirements before you begin at the top of this page.

• Try closing the app and reopening the app.
• If the problem still persists try uninstalling/reinstalling the app.
• If there are too many bluetooth devices in your unit’s location this may cause connectivity issues.
• Check if the OS is supported: iOS 10.0 and up or Android 5.0 and up.
• Make sure to disable any VPN networks before connecting your unit.
• Check the location of your smart phone and router to make sure they are in a 32 ft. radius to the unit.

First check if you have chosen the correct product during the product selection process. Different products may share the same design. Model names can be found on product labels and in product manuals.

• Please check the Wi-Fi router password.
• Check if there are any changes to the router configurations.
• Make sure the router is on a 2.4Ghz bandwidth.
• Please press the Wi-Fi button for 3-5 seconds to confirm whether the product is in pairing mode (upon entering pairing mode, it might take some time for the Wi-Fi SSID to be displayed, depending on your radio wave environment).
• During difficulties connecting to Wi-Fi on Android, go to “Advanced Network” and disable the “Smart Network Switch” or “Switch to Mobile Data” before you try connecting your product again (once connected, you may re-enable this function).

The product supports the configuration of a common personal wireless Wi-Fi router. Advanced configurations are not supported (for example: Requires static IP allocation of products, Disable DHCP router setting, Enterprise security access, Other security, etc.)

Check the product’s Wi-Fi LED status to see if the product is properly connected to the wireless Wi-Fi router.

• If the light is on then your unit is connected.
• If the Wi-Fi LED light is flashing or not on at all, then the unit has lost connection.
• When in sleep mode, the Wi-Fi light will be turned off no matter if it’s connected or not.

Check the status of your Wi-Fi at the top of the main page in the app.

• If it says “Disconnected” then you’ll have to reconnect your unit (see instructions below).
• If it says, “Not Connected” then there is a lost connection with your Wi-Fi router.

This pop up means there is an issue with your WiFi router. If your Wi-Fi router password has changed since connecting, then you will need to go through the re-connecting process from the beginning to set up your unit again.

• Poor internet connections or network errors can occur occasionally due to delays caused by mobile carriers or Internet service providers (ISPs). Please wait a while and then try again.
• If the Wi-Fi router was relocated during use, the connection might have been lost because of a poor Wi-Fi router signal. Please check the network connection status of the product.
• Check if your Wi-Fi router has a stable connection and is working with other devices.  Make sure the router is on a 2.4Ghz bandwidth. The Winix Smart App will not be compatible with 5Ghz routers.

When this occurs, have the app open on your phone and hold it next to the unit. Then press the Wi-Fi button once (do not hold the Wi-Fi button, press only once) and wait for the app to connect back to the unit. It will take the unit 30 – 60 seconds to re-connect to the app. You will know when it’s reconnected by when the app shows “connected” on top of the main screen and when the Wi-Fi light on the unit is lit solid.

Please check with the product’s Wi-Fi LED status to see if the product is properly connected to the wireless Wi-Fi router. If the Wi-Fi LED light is flashing or not on at all, then the unit has lost connection.

• Check if your Wi-Fi router has a stable connection and is working with other devices.
• Poor internet connections or network errors can occur occasionally due to delays caused by mobile carriers or Internet service providers (ISPs). Please wait a while and then try again.
• If the Wi-Fi router was relocated during use, the connection might have been lost because of a poor Wi-Fi router signal. Please check the network connection status of the product.

The WINIX SMART APP may have permission requests to access your phone location and media when it is first launched. Depending on whether you provide permission, services may be unavailable or limited.

Depending on your product model, the firmware of the APP and product may only allow certain app functions. For example the Winix XQ will have Four Air Quality Levels and the Winix AM90 will have the Amazon DRS Function.

Make sure you set the unit to turn on first, then set the fan speed or mode you want for the specific time period.

Check to make sure you are using the correct time zone. The Scheduler operates within the same time zone that you set your city location to in the app.

If you are a secondary user that is connected to the unit, then you cannot change the location.

Only the Master user of the unit (the person that shared it with you) can change the location.

Go into the device settings ””> Device Sharing ””> Input user’s email ””> Add User

Use the dropdown list provided during the set up process. These names are fixed because they are set up to work with Alexa.

If you would like to change the name of a unit you are already connected to, then go into Settings from the main page and select “Room Name” to change it.